Accounting Firm Cuts Support Time by 67%
The Challenge
A mid-sized Canadian accounting firm was drowning in repetitive client questions about tax deadlines, document requirements, and billing. Their support team spent 25+ hours per week answering the same questions.
The Solution
We built a custom GPT trained on their entire knowledge base, integrated it with their client portal, and deployed it across email and web chat. The bot handles tier-1 questions instantly and escalates complex issues to accountants.