24/7 Support Without the 24/7 Payroll
AI chatbots that handle customer inquiries, recommend products, and process returns-cutting support costs by 50% while improving customer satisfaction.
What Challenges Do E-commerce Stores Face?
Common bottlenecks AI can solve
Support Ticket Overload
"Where's my order?" and "How do I return this?" make up 60%+ of support volume-repetitive questions that drain resources.
After-Hours Abandonment
Customers shop at night but support isn't available. Questions go unanswered, carts get abandoned, sales are lost.
Missed Upsell Opportunities
Customers can't find complementary products. Manual recommendations don't scale. Average order value stays flat.
How Can AI Help Your E-commerce Business?
Solutions built for online retail
24/7 Customer Support Bot
AI handles order inquiries, shipping questions, returns, and product questions around the clock.
- ✓Instant responses 24/7
- ✓50% support cost reduction
- ✓Handles 80% of inquiries
Smart Product Recommendations
AI-powered personalized recommendations based on browsing behavior and purchase history.
- ✓15-30% higher AOV
- ✓Personalized collections
- ✓Cross-sell automation
Order & Shipping Automation
Proactive order updates, shipping notifications, and delivery tracking via AI assistant.
- ✓Reduce "where is my order" tickets
- ✓Proactive updates
- ✓Multi-carrier tracking
Review & Feedback Collection
Automated post-purchase follow-ups to collect reviews and handle feedback intelligently.
- ✓More product reviews
- ✓Unhappy customer detection
- ✓Automated follow-up
AI Agent Templates for E-Commerce
Deploy pre-configured AI agents customized for e-commerce workflows. Choose a template, we customize it for your business.
Escalation Predictor
Spot at-risk tickets before they escalate
- ✓Real-time sentiment scoring
- ✓SLA breach prediction
- ✓Priority re-ranking
Ticket Categorizer
Auto-route tickets to the right team instantly
- ✓Intent classification
- ✓Multi-language support
- ✓Custom routing rules
Support Intelligence
Turn support data into actionable insights
- ✓Trend detection
- ✓Root cause analysis
- ✓Weekly insight reports
Smart Product Search
Help customers find exactly what they need
- ✓Natural language queries
- ✓Smart recommendations
- ✓Search analytics
Cart Recovery Agent
Recover abandoned carts with personalized nudges
- ✓Abandonment detection
- ✓Personalized messaging
- ✓Multi-channel outreach
Order Tracking Agent
Give customers instant order updates
- ✓Real-time status updates
- ✓Proactive notifications
- ✓Self-service returns
Fashion Retailer Cuts Support Costs 50%
A Canadian fashion e-commerce brand with 50K monthly orders implemented our AI support chatbot. Support costs dropped 50% while CSAT scores improved-customers love getting instant answers at midnight.
Read the full case study →Frequently Asked Questions
Does AI chatbot work with Shopify and WooCommerce?
Yes. We integrate with all major e-commerce platforms including Shopify, WooCommerce, BigCommerce, and Magento. The AI accesses your product catalog, order data, and customer history to provide accurate, personalized responses.
Can the AI handle returns and refunds?
The AI can process return requests, check return eligibility based on your policies, generate return labels, and answer questions about refund status. Complex cases are escalated to human agents with full context.
How does AI product recommendation work?
AI analyzes customer browsing behavior, purchase history, and product attributes to suggest relevant items. It can recommend complementary products, similar items, and personalized collections-increasing average order value by 15-30%.
Ready to Scale Your Support?
Book a free consultation to see how AI can transform your e-commerce customer experience
Schedule Free Consultation